At Gift Tree BD, we are committed to providing reliable, transparent, and high-quality gifting services across Bangladesh. This Service Policy outlines how our services work, what customers can expect from us, and the responsibilities of both parties when using our platform.

1. Our Services

Gift Tree BD provides online gifting services, including but not limited to:

  • Online gift ordering through our website
  • Gift preparation, packaging, and delivery
  • Same-day and scheduled gift delivery services
  • Customized and personalized gift arrangements
  • NRB (international) gift ordering for delivery in Bangladesh

All services are subject to product availability, delivery location, and timing constraints.

2. Order Processing

  • Orders are processed only after payment confirmation
  • Once processing begins, changes or cancellations may not be possible
  • Customized or special orders require additional preparation time
  • Same-day delivery orders must be placed before the stated cut-off time

Gift Tree BD reserves the right to refuse or cancel any order due to incorrect information, product unavailability, or unforeseen circumstances.

3. Delivery Service

  • Delivery timelines are estimated and may vary due to traffic, weather, or local conditions
  • Same-day delivery is available in selected areas and depends on order time
  • Successful delivery requires accurate address and reachable contact number
  • If the recipient is unavailable, the delivery may be rescheduled or considered completed based on the situation

Gift Tree BD is not responsible for delays or delivery failures caused by incorrect details or recipient unavailability.

4. Product Quality & Presentation

  • We ensure careful handling, fresh sourcing, and proper packaging of all products
  • Minor variations in color, design, size, or packaging may occur due to natural or market factors
  • Product images shown on the website are for reference purposes only

Such variations do not qualify as service failure.

5. Customer Responsibilities

Customers are responsible for:

  • Providing correct and complete order and delivery information
  • Reviewing order details before confirmation
  • Ensuring recipient availability during delivery time

Gift Tree BD will not be liable for service issues arising from incorrect information provided by the customer.

6. Special Occasion Services

During high-demand occasions such as Valentine’s Day, Eid, Mother’s Day, Father’s Day, New Year, and other festivals:

  • Delivery time slots may be limited
  • Minor delays or substitutions may occur
  • Orders are handled on a priority and availability basis

By placing an order during these occasions, customers agree to these service conditions.

7. NRB (International) Orders

For customers ordering from abroad:

  • Orders follow the same service standards as local orders
  • International payment processing may involve additional charges
  • Delivery outcomes depend on local recipient availability and conditions

8. Service Limitations

Gift Tree BD shall not be held responsible for:

  • Delays caused by force majeure events (natural disasters, strikes, political unrest, etc.)
  • Emotional dissatisfaction after successful delivery
  • Issues beyond our reasonable control

9. Policy Updates

Gift Tree BD reserves the right to update or modify this Service Policy at any time without prior notice. Any changes will be reflected on this page.

10. Contact & Support

For service-related questions or assistance, please contact us:

📧 Email: support@gifttreebd.com
📱 Phone / WhatsApp: +880 1997-822886

✅ Our Service Commitment

We strive to deliver every gift with care, professionalism, and reliability. Our goal is to ensure a smooth and satisfying gifting experience for every customer.

Gift Tree BD — Trusted Gifting, Delivered with Care.