Refund & Return Policy
Thank you for shopping at Gift Tree BD. Please read this policy carefully.
1) Eligibility
- Items must be unused, in the same condition received, and in the original packaging.
- Used, damaged, or altered items may not be eligible.
- Submit refund/return requests within 7 days of delivery.
Fresh & Custom Items
• Fresh flowers, fruits, cakes: eligible for replacement/refund only if damaged or not as described. Please report with photos within 12 hours of delivery.
• Helium balloons: minor deflation after 24 hours is normal; issues must be reported on the same day with photos.
• Personalized/custom items: non‑refundable unless incorrect or damaged on arrival.
• For combo hampers with perishables, partial refunds may apply to the affected item(s).
• Fresh flowers, fruits, cakes: eligible for replacement/refund only if damaged or not as described. Please report with photos within 12 hours of delivery.
• Helium balloons: minor deflation after 24 hours is normal; issues must be reported on the same day with photos.
• Personalized/custom items: non‑refundable unless incorrect or damaged on arrival.
• For combo hampers with perishables, partial refunds may apply to the affected item(s).
2) How to Request
Email contact.gifttreebd@gmail.com or call/WhatsApp 01997822886 with your order number, details of the issue, and photos if applicable.
3) Review & Refund
- We’ll review your request and confirm approval or rejection.
- If approved, refunds are issued to the original payment method.
- Most providers reflect refunds within 7–10 working days after approval; some banks/MFS may take up to 30 days.
4) Late or Missing Refunds
- Check your bank/MFS statement and contact your card issuer/bank/MFS.
- If still not received, email gifttree.bd@gmail.com.
5) Changes to this Policy
We may update this policy at any time. Changes take effect immediately upon posting on our website.
By purchasing from Gift Tree BD, you agree to this Refund & Return Policy.